We are seeking a dependable and customer-focused Receptionist for a long-term contract opportunity in Groton, Connecticut. This role is a great fit for someone who enjoys helping people, thrives in a busy clinical setting, and takes pride in creating a welcoming and organized front-desk experience. You will play an important role in supporting patients, coordinating appointments, and keeping daily administrative operations running smoothly. Based on general knowledge.
What You’ll Do
- Greet patients and visitors warmly and create a positive first impression at the front desk. Based on general knowledge.
- Answer incoming calls, respond to routine questions, and direct messages or urgent concerns to the appropriate team members. Based on general knowledge.
- Schedule appointments, maintain provider calendars, and help support an efficient daily patient flow. Based on general knowledge.
- Complete patient check-in tasks, confirm demographic information, and collect required forms or documentation. Based on general knowledge.
- Verify insurance information and help confirm coverage details before or during patient visits. Based on general knowledge.
- Use Epic to update patient records, review appointment details, and support accurate documentation. (Source: Q1 2026_The Demand for Skilled Talent.pdf)
- Provide administrative support in a fast-paced medical office while managing multiple priorities with professionalism and attention to detail. Based on general knowledge.
What We’re Looking For
- Previous receptionist, front-desk, or medical office support experience. Based on general knowledge.
- Strong communication and customer service skills with a friendly, patient-focused approach. Based on general knowledge.
- Experience working in a fast-paced environment and staying organized throughout the day. Based on general knowledge.
- Familiarity with appointment scheduling, patient intake, and general administrative support. Based on general knowledge.
- Hands-on experience with Epic is strongly preferred. (Source: Q1 2026_The Demand for Skilled Talent.pdf)
- Prior experience in a receptionist or front-desk position within a medical office or clinical setting
- Hands-on experience working with Epic for scheduling, registration, or related patient access functions
- Strong customer service skills with the ability to interact courteously and effectively with patients, staff, and visitors
- Clear verbal and written communication skills, including confidence handling a high volume of inbound calls
- Ability to manage scheduling tasks accurately and stay organized in a fast-paced healthcare environment
- Experience with insurance verification and patient check-in processes is strongly preferred
- Comfortable multitasking, maintaining accuracy, and supporting daily operations with minimal supervision