Archived listing. The details below describe a past opening.
We are seeking a Patient Service Representative to support a busy medical office in Bridgewater, New Jersey. This long-term contract opportunity is ideal for someone who enjoys assisting patients, coordinating appointments, and providing excellent customer service in a fast-paced healthcare setting.
Responsibilities:
- Answer incoming and outgoing calls while providing professional and courteous customer service.
- Schedule, reschedule, and confirm patient appointments.
- Register patients and update demographic information to maintain accurate records.
- Verify insurance information and assist with general coverage-related inquiries.
- Accurately document patient interactions and appointment details in electronic medical records (EMR) systems.
- Respond to patient questions and resolve routine concerns, escalating issues when necessary.
- Coordinate with providers and office staff to support efficient daily operations.
- Make appointment reminder calls and communicate instructions for upcoming visits.
- Maintain organized records and follow office policies, privacy guidelines, and compliance standards.
- Perform general administrative and clerical duties as needed to support the medical office team.
- At least 2 years of experience in patient service, medical office support, or a similar healthcare-facing role.
- Demonstrated ability to handle patient scheduling, registration, and general service functions with accuracy.
- Knowledge of insurance verification processes and appointment coordination within a healthcare environment.
- Proficiency with electronic medical records and data entry practices.
- Strong communication skills with the ability to interact effectively with patients, providers, and internal staff.
- Ability to resolve routine issues independently while maintaining professionalism and attention to detail