We are looking for an experienced Operations Manager to support daily people operations and help build a productive, accountable workplace in Littleton, Colorado. This position plays a key role in employee relations, onboarding, workforce coordination, and operational support for a growing service organization. The ideal candidate brings strong leadership, sound judgment, and the ability to balance administrative oversight with hands-on team support.
Responsibilities:
- Lead employee lifecycle activities, including recruiting, onboarding, training coordination, performance feedback, and day-to-day staff support.
- Organize staffing plans and shift coverage to align labor resources with production volume, service priorities, and business demands.
- Partner with leadership to address employee relations matters, attendance concerns, coaching needs, and workplace issues in a timely and thorough manner.
- Track operational performance by reviewing reports, monitoring workflow progress, and helping ensure work is completed accurately and on schedule.
- Maintain compliance with workplace safety expectations, regulatory standards, and internal procedures while reinforcing consistent best practices across the team.
- Communicate with customers, internal departments, and leadership teams to provide clear updates, resolve service questions, and support a high level of customer satisfaction.
- Oversee administrative processes such as documentation, invoicing coordination, weekly reporting, and follow-up activities tied to aging items or open actions.
- Help develop, update, and maintain standard operating procedures, training materials, and other process documentation to support continuous improvement.
- Support equipment upkeep planning, basic facility coordination, and readiness efforts related to annual third-party verification requirements.
- Bilingual in English and Spanish
- Previous experience (3+ years) in operations leadership, or a similar people-management role within a fast-paced business environment.
- Working knowledge of employee relations, onboarding practices, scheduling coordination, and HR administration.
- Ability to supervise teams, provide coaching, manage performance conversations, and contribute to a positive workplace culture.
- Strong organizational skills with the ability to manage multiple priorities, maintain accurate records, and meet deadlines consistently.
- Proficiency with Microsoft Office applications and comfort learning business systems used for reporting, document management, and expense processing.
- Effective written and verbal communication skills, with the ability to interact professionally with employees, customers, and corporate partners.
- Familiarity with safety-focused environments and a commitment to maintaining compliance, quality, and service standards.