We are looking for an Office Services Associate (Repro) to support daily document production and office services operations for a client site. This is a Contract position focused on copy, scanning, mail, and intake activities, while also assisting with related front-of-house and workplace support needs as required. The ideal candidate brings strong customer service, sound judgment, and the ability to manage time-sensitive requests in a fast-paced, detail-focused environment.
Responsibilities:
- Manage incoming office service requests by reviewing instructions, confirming job details, and recording work accurately before production begins.
- Complete high-volume reprographics, scanning, mail handling, and document intake tasks in line with established service expectations and site procedures.
- Sequence assignments effectively to keep production moving smoothly and ensure materials are processed, finished, and delivered on schedule.
- Communicate promptly with clients and leadership regarding priorities, turnaround times, and any issues that could affect deadlines.
- Perform basic troubleshooting on copiers, scanners, and related equipment, escalating more complex problems when necessary.
- Inspect completed work for accuracy and presentation, while helping maintain quality standards across team output.
- Replenish paper, toner, and other supplies, and operate equipment responsibly to minimize waste and support efficient service delivery.
- Assist with physically moving boxes, files, and production materials as needed, including lifting items up to 50 pounds on a regular basis.
- High school diploma or equivalent.
- At least 1 year of experience in office services, copy operations, mailroom support, or a similar back-office function, preferably within a legal, financial, or large corporate setting.
- Working knowledge of document scanning, reprographics, mail handling, and general administrative support procedures.
- Demonstrated ability to provide detail-oriented customer service and work effectively with clients and colleagues from diverse backgrounds.
- Strong attention to detail, organizational ability, and skill in managing multiple tasks under tight deadlines.
- Ability to handle confidential information with discretion and make sound decisions within established policies.
- Comfortable working on foot for extended periods, using office production equipment, and working overtime when business needs require it.