We are looking for an Office Services Associate to support daily administrative operations for a client site. This is a contract position focused on document handling, copy and mail services, and front-line office support in a fast-moving environment. The role also assists with related service needs such as hospitality, reception, and basic audio/visual coordination while maintaining high standards for accuracy, confidentiality, and client service.
Responsibilities:
- Manage incoming office service requests by reviewing job instructions, confirming details, and recording work through the appropriate tracking methods.
- Complete copying, scanning, document intake, and mailroom tasks in accordance with site procedures and required turnaround times.
- Organize assignments by urgency and workflow demands to ensure materials are processed and delivered on schedule.
- Communicate promptly with supervisors or client contacts regarding deadlines, special handling needs, or issues that may affect completion.
- Perform routine quality checks on finished work to verify accuracy, completeness, and clear presentation.
- Support day-to-day operation of office equipment by replenishing paper, toner, and other supplies and addressing minor equipment issues when they arise.
- Handle sensitive documents with discretion and follow all company and client policies related to security, confidentiality, and records management.
- Provide additional operational assistance as needed, including reception coverage, hospitality support, and basic coordination for audio/visual or meeting-related services.
- High school diploma or equivalent required.
- At least 1 year of experience in office services, copy/print support, mailroom operations, or a similar administrative environment; experience in legal, banking, or large corporate settings is preferred.
- Working knowledge of document scanning, reprographics processes, and general back-office procedures.
- Strong customer service skills with the ability to build positive working relationships with clients and internal teams.
- Excellent attention to detail, time management, and organizational ability in a deadline-driven setting.
- Ability to handle confidential information responsibly and exercise sound judgment when working independently.
- Comfortable lifting up to 50 pounds regularly and performing physical tasks associated with mail, supplies, and document production.
- Ability to work effectively with diverse teams, solve routine problems, and recognize when issues should be escalated.