Customer Service Representative

We are looking for a Customer Service Representative to join a team in Sharonville, Ohio in a Contract to Permanent position. This role focuses on delivering responsive support for incoming customer inquiries, processing orders with precision, and helping customers navigate product-related questions. The ideal candidate brings strong communication skills, careful attention to detail, and the ability to manage multiple priorities in a fast-moving environment.

Responsibilities:

• Respond to a steady volume of incoming customer calls and emails while providing courteous, timely service.
• Enter new orders into internal systems, review details for accuracy, and update records as customer needs change.
• Assist customers with questions related to product availability, pricing, shipment timing, and order status.
• Provide general product guidance and help customers identify suitable solutions based on their requirements.
• Work with sales, operations, production, and shipping teams to address issues and support on-time order fulfillment.
• Handle order revisions, cancellations, and follow-up communication to keep customers informed throughout the process.
• Escalate more complex service or product concerns to the appropriate internal contacts and monitor progress until resolved.
• Maintain complete and accurate documentation of customer interactions, order activity, and service outcomes.
• High school diploma or equivalent required.
• At least 2 years of customer service experience, ideally in a manufacturing, distribution, industrial, or call center setting.
• Proven accuracy in data entry and order processing with strong attention to detail.
• Experience using order management, customer service, or similar business systems preferred.
• Strong verbal and written communication skills with a customer-focused and detail-oriented approach.
• Ability to balance multiple tasks, organize priorities, and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.