Hub Lead

Robert Half is seeking a Hub Lead to manage a team of dispatchers for a fast-paced logistics and delivery operation. This position serves as a key point of contact for drivers, helping coordinate routes, troubleshoot delivery issues, monitor daily operations, and ensure an exceptional delivery experience. The ideal candidate is organized, proactive, and comfortable working in a dynamic environment. The Hub Lead is contract to hire/direct hire position!

Available Shifts

• 5:00 AM - 1:30 PM (Monday - Friday)

Responsibilities

• Receive and coordinate incoming trucks and deliveries.
• Assist with sorting and staging routes for driver loadout.
• Prepare the facility for daily dispatch operations.
• Check drivers in and out throughout their shifts.
• Answer driver questions regarding routes, deliveries, and missing packages.
• Monitor drivers while on routes and provide operational support.
• Coach drivers on safety, compliance, performance, and delivery best practices.
• Investigate and reconcile failed or missed deliveries.
• Review proof of delivery (POD) documentation and identify discrepancies.
• Escalate payment, compliance, and technical issues as needed.
• Prepare shift handoff reports and maintain accurate dispatch records.
• Reset and organize the dispatch floor at the end of each shift.
• Prior experience in dispatching, logistics coordination, or service operations in a fast-paced environment.
• Strong computer proficiency, including comfort with tools such as Slack, Google Sheets, and similar scheduling or tracking systems.
• Ability to stay organized and make sound decisions while handling multiple priorities under time pressure.
• Effective communication skills with a detail-focused, patient, and solution-focused approach when working with drivers and internal teams.
• Customer service mindset with the ability to coach, support, and resolve issues in real time.
• Willingness to work in both office and operational areas, including outdoor exposure as needed.
• Ability to lift and move items up to 25 pounds on an occasional basis.
• High level of initiative, accountability, and attention to operational detail.