We are looking for a Logistics Coordinator to support daily transportation operations for a fast-paced transport organization in Downers Grove, Illinois. This Long-term Contract opportunity is ideal for someone who enjoys balancing customer communication, shipment oversight, and accurate order handling in an onsite environment. The person in this role will help keep freight moving efficiently, resolve service issues quickly, and work closely with cross-functional teams to deliver a reliable customer experience.
Responsibilities:
- Process transportation orders with accuracy across internal platforms and incoming communication channels.
- Track shipments from pickup through final delivery and provide customers with timely status updates.
- Respond to service disruptions by addressing delays, reroutes, shortages, damage claims, and equipment-related issues.
- Coordinate with internal departments such as sales, pricing, accounting, and planning to support smooth shipment execution.
- Evaluate routing and capacity options to help meet service expectations and support pricing decisions.
- Review billing concerns, investigate invoice variances, and assist with resolution of accessorial charges and approvals.
- Maintain complete and accurate shipment records, customer details, and supporting operational documentation.
- Support onboarding activities for new customer accounts and confirm service requirements are properly documented.
- Build strong working relationships with customers by delivering responsive service and identifying ways to support additional business needs.
- At least 2 years of experience in logistics, transportation, railroad operations, customer service, or a related field.
- Background in the transportation industry, with railroad experience considered a strong advantage.
- Strong written and verbal communication skills with a detail-oriented and customer-focused approach.
- Proven ability to manage multiple priorities with accuracy in a high-volume environment.
- Solid proficiency in Microsoft Office, including Microsoft Excel, and dependable data entry skills.
- Strong attention to detail, sound judgment, and consistent follow-through on operational tasks.
- Ability to learn new processes quickly and adapt effectively to changing customer and business demands.
- High school diploma or equivalent required; additional education in business, supply chain, or transportation is a plus.