Customer Service Representative

We are looking for a dependable Customer Service Representative to support daily customer interactions in Henrico, Virginia. This Long-term Contract position is well suited for someone who enjoys structured, process-driven work and can consistently follow established procedures with accuracy. The role focuses on handling inbound communication, coordinating schedules, and providing organized administrative support in a well-organized environment.

Responsibilities:

• Respond to inbound customer calls in a courteous and efficient manner, providing clear information and timely assistance.
• Follow established step-by-step procedures each day to complete service tasks accurately and consistently.
• Coordinate appointments and scheduling activities to support customer needs and internal workflow.
• Manage calendar updates and maintain organized records related to customer interactions and service requests.
• Use Microsoft Office applications to enter information, update documents, and track routine activities.
• Provide administrative support that helps maintain smooth day-to-day operations across the team.
• Adapt to changing call volumes and workload priorities while maintaining service quality and attention to detail.
• Prior experience in customer service, administrative support, or a similar process-oriented role.
• Working knowledge of Microsoft Office applications, including Word, Outlook, and Excel.
• Ability to follow defined procedures carefully and perform repetitive tasks with consistency.
• Strong verbal communication skills and a detail-focused phone presence when handling inbound calls.
• Effective organizational skills with the ability to manage scheduling and calendar-related tasks.
• Dependable work habits and a genuine interest in structured customer service responsibilities.
• Flexibility to work assigned weekday schedules based on business and delivery coverage needs.