Description
Bilingual Travel & Accommodations Specialist
Robert Half is seeking a Bilingual Travel & Accommodations Specialist to provide high-level customer service and assist guests with hotel, resort, transportation, and travel-related needs. This role is ideal for someone who is highly organized, customer-focused, and comfortable working in a fast-paced environment while managing multiple reservations and logistics at once.
Responsibilities:
- Serve as a primary point of contact for guests and provide information regarding accommodations, amenities, transportation, activities, and events.
- Answer incoming calls and assist with reservations, confirmations, special requests, and general inquiries.
- Provide professional customer service and respond to guest concerns in a timely and courteous manner.
- Assist with upselling accommodations, amenities, and services when appropriate.
- Coordinate airline, ferry, and ground transportation reservations.
- Manage transportation calendars and assign pick-up and transfer requests to drivers.
- Coordinate with third-party transportation providers when needed.
- Communicate with internal teams regarding guest arrivals, departures, travel changes, and logistics.
- Support travel arrangements for guests, executives, employees, contractors, and other approved travelers.
- Prepare and distribute reservation confirmations, arrival reports, and event-related reports.
- Update reservation systems and maintain accurate guest and travel information.
- Work closely with multiple departments to ensure a smooth guest experience.
- Perform additional duties and administrative support as needed.
Requirements • High school diploma or equivalent required.
- Previous experience in a call center, telemarketing, or customer service environment is preferred.
- Strong verbal communication skills with the ability to remain calm, courteous, and persuasive during phone interactions.
- Comfortable handling outbound calling activity in a goal-oriented setting.
- Working knowledge of CRM platforms and customer record management systems.
- Basic proficiency with Microsoft Word, Microsoft Excel, and standard office computer applications.
- Ability to manage stressful situations professionally while maintaining accuracy and attention to detail. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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