Business Analyst

**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume.****

We are looking for a Business Analyst to support service-focused operations for our client that is in the Public Sector industry. This Long-term Contract position is ideal for someone who can evaluate business needs, has experience in supporting Court Case Management System, and collaborate with teams in an Agile environment. The role requires a thoughtful, detail-oriented individual who can strengthen customer service processes, examine operational gaps, and help drive practical improvements through structured analysis.

Responsibilities:

• Analyze business workflows and identify opportunities to improve efficiency, service quality, and overall operational performance.
• Gather, organize, and interpret business needs from stakeholders, turning findings into clear functional documentation and actionable recommendations.
• Review customer service and call center processes to pinpoint issues, clarify requirements, and support more effective service delivery.
• Conduct gap analysis to compare current practices with desired outcomes and outline practical steps for improvement.
• Create and maintain business documents such as process maps, requirement summaries, and review materials to support project goals.
• Partner with cross-functional teams in an Agile Scrum setting to refine priorities, clarify scope, and support ongoing delivery efforts.
• Evaluate documents and business records for accuracy, completeness, and alignment with operational and compliance expectations.
• Support initiatives involving process updates or system-related changes by documenting impacts, tracking requirements, and helping teams adapt effective
• At least 3 years of experience in business analysis or a closely related role.
• Demonstrated background in gathering requirements, documenting business needs, and supporting process improvement efforts.
• Must have experience in Court Case Management System.
• Strong ability to perform document review with close attention to detail and accuracy.
• Working knowledge of Agile Scrum principles and experience collaborating with project teams in iterative environments.
• Hands-on experience conducting gap analysis and translating findings into practical business recommendations.
• Effective communication skills with the ability to work with stakeholders across technical and non-technical teams.

**** For Faster response on the position, please send a message to Jimmy Escobar on LinkedIn or send an email to Jimmy.Escobar@roberthalf(.com) with your resume.****