We are looking for an IT Asset/Hardware Analyst to support enterprise hardware and asset management activities for an organization in Ft Myers. This short term contract position is ideal for someone who can manage device inventories, support end-user technology needs, and work closely with technical and business teams. The role requires strong knowledge of desktop and laptop environments, a proactive approach to task ownership, and the ability to communicate effectively across multiple departments.
Responsibilities:
- Maintain accurate records for hardware assets and software-related inventory across the enterprise environment.
- Support the deployment, tracking, and lifecycle management of desktop and laptop equipment used by employees and business teams.
- Partner with managers, technical staff, and end users to gather business and technical needs related to assigned asset and hardware requests.
- Use ticketing and service management platforms to document work, resolve requests, and ensure timely follow-up on support activities.
- Coordinate assigned initiatives and contribute to project-based work while balancing day-to-day operational responsibilities.
- Collaborate with colleagues across branch locations and departments such as sales, marketing, finance, customer support, and field services to address technology needs.
- Assist with software license tracking and compliance efforts to help maintain organized and reliable asset records.
- Provide user support for workplace technologies and applications, including Microsoft environments and common business productivity tools
- At least 2 years of experience in IT asset management within an enterprise setting.
- Hands-on knowledge of desktop and laptop support tools and technologies in a corporate environment.
- Proficiency with Microsoft Windows 10 and Windows 11.
- Strong working knowledge of Microsoft Office, Office 365, SharePoint, Microsoft Teams, Adobe applications, Microsoft Edge, and Google Chrome.
- Experience using ServiceNow or a comparable IT service management or ticketing platform.
- Familiarity with IT service management practices and asset inventory processes, including software license administration.
- Excellent verbal and written communication skills for supporting users and working with cross-functional teams.
- Proven ability to complete assigned tasks accurately, efficiently, and with minimal supervision.