Archived listing. The details below describe a past opening.
We are looking for an Intake Specialist to support a nonprofit legal services team in Los Angeles, California. This Long-term Contract position focuses on guiding prospective clients through the intake process with empathy, accuracy, and professionalism, particularly when handling sensitive family law matters. The ideal candidate will balance strong communication and organization skills while helping ensure clients are screened efficiently and connected with the appropriate legal resources.
Responsibilities:
- Manage incoming inquiries from phone calls, web-based applications, and community referral partners to evaluate potential new client matters.
- Review each intake for conflicts, financial qualification, and case eligibility, then record complete and accurate information in the case management system.
- Return messages and respond to client inquiries within one business day, ensuring callers are routed promptly to the appropriate team member when needed.
- Arrange free legal consultation appointments for eligible individuals, oversee the appointment calendar, and keep attorneys updated on scheduling changes.
- Maintain current client records by updating eligibility details, gathering required documentation, and handling follow-up requests from returning clients.
- Provide helpful referrals, community resources, and next-step guidance to individuals who do not meet service eligibility criteria.
- Support a respectful and trauma-informed intake experience for clients who may be facing urgent and highly sensitive family law concerns.
- High school diploma required; additional college coursework, paralegal training, or an associate or bachelor’s degree is preferred.
- Fluency in both Spanish and English is required.
- Strong verbal and written communication skills with the ability to interact clearly and professionally with diverse clients.
- Excellent organizational skills and close attention to detail in a fast-paced intake environment.
- Solid computer proficiency, including accurate data entry; experience with case management platforms such as LegalServer is an advantage.
- Ability to work effectively both independently and collaboratively as part of a team.
- Prior customer service experience is preferred, especially within legal services, social services, or nonprofit organizations.
- Demonstrated compassion, sound judgment, patience, and discretion when assisting clients in difficult or crisis-related situations.