Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites.
Responsibilities:
- Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.
- Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.
- Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.
- Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.
- Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.
- Guide employees on effective use of workplace technology by offering clear end-user training and practical support.
- Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.
- Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.
- 3-5 years of experience in help desk, desktop support, or a similar end-user support role.
- Working knowledge of Active Directory for account maintenance, access support, and basic administrative tasks.
- Hands-on experience troubleshooting Microsoft Windows environments and common desktop hardware issues.
- Familiarity with Microsoft 365 Enterprise applications and user support in a business setting.
- Exposure to Intune for device support, configuration, or endpoint management tasks.
- Ability to perform basic network troubleshooting, including identifying common connectivity problems.
- Strong communication skills with the ability to explain technical concepts clearly to non-technical users.