Emphasis is more on communication and soft skills experience Associate degree in Information Technology or a related field preferred, or equivalent combination of technical training and hands-on support experience. 2+ years of experience providing Tier 1 deskside, help desk, or service desk support in a corporate environment. Strong customer service mindset with the ability to communicate clearly, remain calm under pressure, and provide professional in-person support. Working knowledge of Windows 10/11, Microsoft 365, Microsoft Teams, Outlook, mobile devices, printers, docking stations, peripherals, and basic networking concepts. Experience troubleshooting conference room or audiovisual technology such as Teams Rooms, displays, cameras, microphones, speakers, cabling, and room control equipment. Experience supporting executives, leadership teams, visitors, or high-touch end-user environments preferred. Ability to document incidents, service requests, troubleshooting steps, and asset updates accurately in a ticketing or IT Service Management system. Ability to prioritize multiple requests, follow established processes, escalate appropriately, and maintain ownership through resolution. Basic understanding of account access, MFA, password resets, endpoint setup, and standard IT security practices. IT certifications such as CompTIA A+, Network+, Microsoft fundamentals, or ITIL Foundation preferred. Ability to work independently and collaboratively with IT, facilities, vendors, and business partners. Ability to stand or walk for extended periods, move between office areas frequently, and lift up to 50 pounds when handling IT equipment.
- At least 3 years of desktop support, deskside support, or onsite IT support experience
- Strong hands-on experience supporting Windows-based environments, including Windows 10 and Windows 11
- Working knowledge of Microsoft 365 and core Microsoft administration tools
- Experience with Active Directory and endpoint management platforms such as Intune
- Familiarity with ticket management systems such as ServiceNow or similar ITSM platforms
- Ability to troubleshoot conference room, audiovisual, mobile device, and general end-user hardware issues
- Excellent verbal and written communication skills with a detail-oriented, service-oriented approach
- Proven ability to work independently and manage support responsibilities effectively in a smaller office environment