Archived listing. The details below describe a past opening.
We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical assistance on a Contract basis. This contract assignment will run for 5 weeks and supports employees with day-to-day technology issues across desktop, laptop, and productivity tools. The role is ideal for someone who can deliver responsive Tier 1 and Tier 2 support in a mixed Windows and macOS environment while maintaining a detail-oriented, service-focused approach.
Responsibilities:
- Deliver first- and second-level technical support for hardware, software, and basic network-related issues in an office setting.
- Troubleshoot and resolve problems affecting Windows PCs, Mac computers, and commonly used end-user applications.
- Assist staff with account access, configuration questions, and day-to-day use of Google Workspace tools.
- Set up, image, configure, and deploy workstations and peripheral equipment for onsite users as needed.
- Document incidents, solutions, and recurring issues clearly to support efficient follow-up and knowledge sharing.
- Escalate more complex technical matters when necessary and coordinate with the appropriate internal or external support resources.
- Provide hands-on user assistance during office hours and help maintain smooth operation of end-user technology throughout the contract period.
- Previous experience providing Tier 1 and Tier 2 help desk or desktop support in a fast-paced environment.
- Working knowledge of Windows PC troubleshooting, including hardware and operating system support.
- Hands-on experience supporting macOS devices in a business setting.
- Practical familiarity with Google Workspace administration or end-user support.
- Strong problem-solving skills with the ability to communicate technical guidance clearly to non-technical users.
- Availability to work onsite for the full 5-week contract assignment.
- Ability to manage multiple support requests effectively while maintaining a high level of customer service.