We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for end users in Santa Barbara, California. This Long-term Contract opportunity is ideal for someone who is comfortable resolving day-to-day desktop issues, supporting Microsoft Windows environments, and delivering dependable customer service. The role focuses on troubleshooting hardware and software concerns, managing user access, and ensuring service requests are handled accurately and efficiently.
Responsibilities:
- Provide front-line technical assistance for desktop, laptop, and basic system issues reported by end users.
- Diagnose and resolve problems related to Microsoft Windows 10 and other Windows-based environments in a timely manner.
- Manage user account support tasks within Active Directory, including access updates and routine maintenance.
- Respond to and track service desk tickets, ensuring incidents and requests are documented and followed through to completion.
- Support installation, configuration, and troubleshooting of standard desktop applications and workstation setups.
- Escalate complex technical issues when needed while maintaining clear communication with users and internal support teams.
- Perform basic troubleshooting for hardware, software, login, and connectivity issues to minimize user downtime.
- Experience providing help desk or desktop support in an IT environment.
- Working knowledge of Active Directory for user account and access support.
- Hands-on experience supporting Microsoft Windows 10 and general Microsoft Windows platforms.
- Ability to troubleshoot common hardware, software, and end-user technical issues.
- Familiarity with service desk ticketing processes and incident documentation.
- Strong communication skills with the ability to assist users in a clear and effective manner.
- Ability to manage multiple support requests while maintaining attention to detail and timely follow-up.