We are seeking a friendly, organized, and patient-focused Front Desk Coordinator to support daily operations in a medical office. This individual will serve as the first point of contact for patients, helping create a welcoming and professional environment while ensuring appointments, patient records, and front office workflows are managed efficiently. The ideal candidate has strong customer service skills, excellent attention to detail, and the ability to multitask in a fast-paced healthcare setting while maintaining patient confidentiality.
Key Responsibilities
- Greet patients and visitors, assist with check-in and check-out, and provide a welcoming front desk experience.
- Answer incoming phone calls, respond to patient inquiries, and direct calls to the appropriate staff members.
- Schedule, confirm, and reschedule patient appointments while maintaining accurate provider calendars.
- Verify patient demographic information, insurance details, and eligibility as needed.
- Collect copayments, process patient payments, and maintain accurate transaction records.
- Maintain and update electronic health records (EHR) and patient information in accordance with office procedures.
- Obtain, organize, and process patient forms, referrals, authorizations, and other documentation.
- Coordinate communication between patients, providers, clinical staff, and external offices.
- Respond to patient questions professionally and assist with resolving scheduling or administrative concerns.
- Maintain organized patient files and ensure all documentation is accurate and complete.
- Follow HIPAA regulations and organizational policies to protect confidential patient information.
- Monitor office supplies, maintain a clean and organized reception area, and assist with general administrative tasks.
- Support the medical team with additional clerical and operational responsibilities as needed.
Qualifications
- 1–3+ years of front desk, administrative, or customer service experience; medical office experience preferred.
- Strong verbal and written communication skills with a professional and compassionate demeanor.
- Excellent organizational skills and attention to detail.
- Experience scheduling appointments and managing patient or customer records.
- Familiarity with electronic health records (EHR), practice management systems, or scheduling software is a plus.
- Basic understanding of insurance verification, copayments, referrals, and medical billing processes preferred.
- Proficiency in Microsoft Office and general computer applications.
- Ability to multitask, prioritize responsibilities, and remain composed in a busy healthcare environment.
- Strong interpersonal skills and a patient-first approach to customer service.
- Understanding of HIPAA and the importance of maintaining patient confidentiality.
- High school diploma or equivalent required.