We are looking for a Front Desk Coordinator to support daily front office operations for a contract position in Bonita Springs, Florida. This role is ideal for someone who enjoys creating a welcoming experience, handling administrative tasks with accuracy, and keeping shared spaces organized throughout the day. The position plays an important part in assisting visitors, managing communications, and helping maintain a clean and well-organized environment. The schedule would be Tuesday, Wednesday, Thursday 12pm-8pm, Friday 9am-5pm, and Saturday 8am-4pm.
Responsibilities:
- Welcome guests and members, provide front desk assistance, and guide individuals through membership and class registration processes.
- Respond to incoming calls on a multi-line phone system, direct inquiries appropriately, and share clear information about services and schedules.
- Maintain a tidy and presentable reception and office area by performing routine cleaning of high-touch surfaces and fitness equipment throughout the day.
- Enter and update information accurately in office records and digital systems to support smooth daily operations.
- Coordinate basic concierge-style support by answering questions, assisting with requests, and helping visitors navigate available resources.
- Organize and manage files, documents, and front desk materials so information remains accessible and up to date.
- Use Microsoft Outlook, Word, and Excel to handle communications, prepare documents, and track routine administrative information.
- Previous experience in a front desk, reception, customer service, or similar administrative support role.
- Ability to manage a multi-line phone system while maintaining professionalism and accuracy.
- Strong interpersonal and customer service skills with a welcoming and helpful approach.
- Proficiency with Microsoft Word, Excel, and Outlook for everyday office tasks.
- Accurate data entry skills and the ability to keep records organized and current.
- Ability to stay organized, prioritize routine responsibilities, and maintain attention to detail.
- Comfortable working in an active service environment and completing regular cleaning tasks during the day.