We are looking for a Dispatcher to join a service-focused team in Newton, Massachusetts on a Contract basis. This position supports daily customer interactions by managing incoming requests, coordinating appointments, and ensuring information is recorded accurately. The ideal candidate is comfortable handling a high volume of calls and messages while delivering attentive service and keeping scheduling details organized.
Responsibilities:
- Respond to incoming customer calls with professionalism, gather service details, and direct requests appropriately.
- Coordinate and confirm appointments by matching customer needs with available schedules and updating calendars as needed.
- Enter orders, service requests, and customer information into tracking systems with a high level of accuracy.
- Manage both inbound and outbound communication to provide updates, clarify details, and resolve routine service questions.
- Maintain clear email correspondence with customers and internal teams regarding appointments, order status, and follow-up actions.
- Prepare and update records, spreadsheets, and documents using Microsoft Excel and Microsoft Word to support daily operations.
- Monitor service activity and adjust scheduling details when priorities shift or new requests are received.
- Provide consistent customer support in a call center environment while keeping interactions efficient and solution-oriented.
- Previous experience in customer service, dispatch, call center support, or a similar service-related position.
- Ability to manage a high volume of inbound calls while maintaining professionalism and attention to detail.
- Proficiency in data entry and order processing with strong accuracy and organization skills.
- Experience handling email communication and speaking with customers in a clear, courteous manner.
- Working knowledge of Microsoft Excel and Microsoft Word for routine administrative tasks.
- Comfortable making outbound calls to confirm appointments, provide updates, or gather missing information.
- Strong time management skills with the ability to prioritize multiple requests in a fast-paced environment.