Lending Manager

We are looking for an experienced Lending Manager to oversee lending operations and guide a team focused on delivering efficient, accurate loan processing in East Boston, Massachusetts. This role is well suited for a leader who can combine sound credit judgment with strong operational oversight and a borrower-first approach. The successful candidate will help maintain compliance, improve workflow performance, and support a consistent, high-quality lending experience from application through closing.

Responsibilities:

• Direct day-to-day lending activities and ensure loans move efficiently from initial application to final closing.
• Supervise, mentor, and develop lending team members to strengthen performance, accountability, and service quality.
• Evaluate loan files, financial records, and credit information to support informed lending decisions.
• Maintain processing timelines and confirm that all lending activities align with internal standards and regulatory expectations.
• Track portfolio and workflow performance to identify delays, improve productivity, and support operational excellence.
• Partner with internal departments to streamline procedures and enhance the overall borrower experience.
• Oversee the accuracy and completeness of loan documentation across consumer, government, mortgage, and commercial lending activities.
• Support the effective use of loan origination systems, including Encompass, to maintain organized and reliable processing operations.
• At least 5 years of experience in lending, loan operations, credit review, or a related financial services environment.
• Demonstrated leadership or supervisory experience managing staff within a lending or loan processing setting.
• Strong understanding of credit analysis, loan documentation, underwriting support, and regulatory compliance requirements.
• Hands-on experience with loan origination platforms, with proficiency in Encompass strongly preferred.
• Working knowledge of consumer loans, government-backed loans, mortgage processing, and commercial lending practices.
• Excellent communication skills with the ability to lead teams, collaborate across departments, and support borrowers effectively.
• Strong organizational and analytical abilities with a consistent focus on accuracy, timelines, and service quality.