Dispatcher

We are looking for a detail-oriented Dispatcher to support daily delivery operations in Hazelwood, Missouri. This is a Contract position focused on coordinating routes, guiding drivers through loadout activities, and keeping service levels on track throughout the day. The ideal candidate is comfortable working in a fast-paced logistics setting, solving issues in real time, and communicating clearly with drivers and operations partners.

Responsibilities:

• Coordinate daily route planning and monitor delivery progress for a large group of drivers to help maintain efficient operations.
• Prepare the site before departures by receiving inbound trucks, organizing package flow, and staging routes for timely loadout.
• Support driver check-in and departure processes by answering operational questions, resolving package-related concerns, and confirming readiness for the road.
• Provide ongoing coaching to drivers on delivery expectations, safety practices, compliance standards, and service quality.
• Oversee post-departure activities by tracking route performance, addressing failed delivery issues, and documenting operational exceptions.
• Review proof-of-delivery records and identify missing or inaccurate documentation for follow-up and correction.
• Escalate payment, compliance, and technical matters to the appropriate teams while maintaining accurate records of each issue.
• Complete end-of-shift reporting and prepare clear handoff notes for the remote dispatch team supporting evening operations.
• Assist with package sorting during high-volume periods when additional floor support is needed.
• Experience in dispatching, logistics coordination, or transportation operations.
• Ability to manage multiple priorities in a fast-moving, desk-based service environment.
• Strong customer service and communication skills when supporting drivers and internal teams.
• Familiarity with computer-based dispatch, tracking, or routing tools.
• Proven problem-solving skills with the ability to make timely operational decisions.
• Comfortable reviewing detailed records, maintaining documentation, and following established procedures.
• Ability to work collaboratively in a warehouse or delivery station setting during peak operational periods.