We are looking for a part-time evening detail-oriented Dispatcher to coordinate daily delivery activity and keep operations running smoothly from the dispatch desk. This seasonal contract opportunity with is ideal for someone who thrives in a fast-paced logistics setting, communicates confidently with drivers and team members, and can balance multiple priorities throughout the day. The role combines route coordination, driver support, shipment issue resolution, and active oversight of delivery progress to help ensure reliable service and operational accuracy.
Responsibilities:
- Coordinate daily dispatch activity for a large driver group, helping organize route coverage and maintain efficient delivery flow throughout each shift.
- Use internal tracking and scheduling tools to build, adjust, and monitor driver routes while keeping delivery information accurate and up to date.
- Support pre-departure operations by receiving inbound vehicles, assisting with route staging, and preparing the site for driver loadout.
- Manage driver check-in and check-out processes, respond to delivery-related questions, and provide coaching on service expectations, compliance, and on-road best practices.
- Monitor drivers during active routes, address service disruptions, and escalate technical, payment, or compliance concerns when needed.
- Review proof-of-delivery records and photos, identify missing or incorrect documentation, and follow up to resolve discrepancies.
- Reconcile failed or undelivered packages, reset the workspace after loadout, and help maintain organized dispatch coverage across multiple stations.
- Prepare detailed shift handoff notes and operational reports so evening or remote teams have clear visibility into outstanding issues and route status.
- Assist with package sorting during high-volume periods and contribute to floor or yard support activities, including occasional lifting of items up to 25 pounds.
- Prior experience in dispatch, logistics coordination, transportation support, or a similar operations-focused role.
- Strong computer proficiency, including comfort working with communication platforms, spreadsheets, and dispatch or routing systems.
- Ability to stay composed in a high-volume environment and make sound decisions with minimal supervision.
- Effective interpersonal skills with the ability to communicate clearly, professionally, and empathetically with drivers and internal teams.
- Proven ability to manage multiple tasks at once while maintaining accuracy and attention to detail.
- Willingness to work in a role that includes both desk-based coordination and active presence on the floor or in the yard.
- Ability to work outdoors at times and handle occasional physical activity, including lifting up to 25 pounds.