We are looking for a Customer Service Supervisor to guide daily operations in a busy healthcare setting in South Carolina. This contract-to-permanent position is ideal for a hands-on leader who can balance service quality, team direction, and operational consistency while supporting a staff of 15 to 20 employees. The person in this role will help create a responsive, well-organized environment for patients, visitors, and facility partners through strong communication, accountability, and attention to detail.
Schedule:
Schedule: 2:00 PM - 11:00 PM, 5 days per week, rotating weekends Work Location: On-site daily
Responsibilities:
- Lead day-to-day activities for a frontline team of 15 to 20 employees, providing direction, support, and clear expectations for performance.
- Address customer questions, concerns, and service issues promptly, taking practical steps to resolve problems and strengthen satisfaction.
- Monitor assigned areas through regular walkthroughs and inspections to uphold cleanliness, quality, safety, and overall operational standards.
- Organize daily staffing coverage, work assignments, and project priorities to maintain efficient service across the facility, including rotating weekend support.
- Coach team members through feedback, recognition, and corrective conversations while helping build a detail-focused and service-focused culture.
- Participate in recruiting, interviewing, onboarding, and ongoing training to ensure employees are prepared to succeed in their roles.
- Maintain accurate departmental records, update duty assignments, and support performance review and staff meeting processes.
- Oversee supply usage, equipment condition, and storage organization to keep the department prepared and operating effectively.
- Identify service gaps or process concerns and implement improvements that enhance workflow, compliance, and customer experience.
- Prior experience in a supervisory, team lead, or people management role.
- Demonstrated ability to deliver strong customer service in a fast-moving environment.
- Clear verbal and written communication skills with the ability to interact professionally across all levels.
- Sound judgment and the ability to work independently while managing multiple priorities.
- Comfortable coaching employees on attendance, performance, and workplace expectations.
- Able to spend a significant portion of the day walking, observing operations, and conducting facility inspections.
- Experience in healthcare, hospitality, facilities, housekeeping, environmental services, or a related service setting is preferred.
- Background in scheduling, staffing coordination, or managing hourly employees is a plus.