We are looking for a Customer Service Representative to join a manufacturing team in a contract-to-permanent role. This onsite position supports customer interactions, administrative coordination, and event-related activities while helping maintain smooth day-to-day operations. The ideal candidate brings a service-oriented approach, communicates clearly, and can adapt easily between office responsibilities and occasional travel.
Responsibilities:
- Respond to customer inquiries by phone and other communication channels, providing timely and attentive support.
- Enter orders, maintain accurate records, and assist with invoice-related processing to support daily business operations.
- Coordinate logistics and materials for company visits, trade school outreach, and event participation.
- Represent the company at booths and events, engaging attendees and delivering a positive customer experience during extended periods on site.
- Use Microsoft 365 and other business technology tools to complete administrative work and support team workflows.
- Partner with internal colleagues to manage changing priorities and contribute to shared operational goals.
- Travel out-of-state as needed for events and offsite activities, typically accounting for a small portion of the schedule
- Previous experience in customer service, call center support, order entry, or another customer-facing role.
- Strong verbal and written communication skills with a detail-oriented and approachable style.
- Ability to handle inbound and outbound calls while maintaining a high level of service.
- Comfortable using Microsoft 365 and general computer applications in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Willingness to travel and work minimal weekends when business events require it.
- Experience with Excel pivot tables is helpful.
- Background in retail, hospitality, restaurant service, or similar environments is a plus.