We are looking for a Customer Service Representative to support customers from our New Jersey location in a fast-moving office setting. This Long-term Contract position is ideal for someone who enjoys resolving concerns, managing service requests from start to finish, and delivering a high-quality customer experience. The person in this role will work closely with internal departments to address inquiries efficiently while helping customers navigate available support options.
Responsibilities:
- Handle customer inquiries related to service problems, research the cause of issues, and provide timely resolution for concerns such as missed pickups and related requests.
- Enter and manage customer orders and service requests with accuracy, ensuring each item is tracked through completion.
- Partner with teams across billing, sales, and operations to coordinate solutions that align with customer expectations and business needs.
- Guide customers in using self-service resources and explain available tools that can improve their overall service experience.
- Recognize repeated service challenges or workflow gaps and elevate them to the appropriate internal contacts for review and improvement.
- Adjust quickly to updated procedures, shifting priorities, and changing business demands while maintaining service quality.
- Maintain clear documentation of customer interactions, follow-up actions, and outcomes to support consistent communication and accountability.
- 1 to 3 years of experience in a customer-facing position, with prior call center experience preferred.
- Availability to work on-site five days per week in a corporate office call center environment.
- Strong verbal and written communication skills with the ability to interact professionally with customers and internal teams.
- Demonstrated active listening, problem-solving, organizational, and time-management abilities.
- Ability to balance multiple tasks, meet deadlines, and maintain accuracy while working with limited supervision.
- Proficiency in Microsoft Teams, Outlook, Excel, and Word.
- Fluency in English is required; Spanish language skills are a plus.
- Dependable, adaptable, customer-focused, and comfortable working in a fast-paced environment.