Archived listing. The details below describe a past opening.
We are looking for a bilingual Spanish Customer Service Representative to support customer interactions for a Contract position based in Jacksonville, Florida. In this role, you will deliver attentive service across phone-based channels, assist with order-related requests, and help ensure each customer receives timely and accurate support. This opportunity is well suited for someone who communicates clearly, stays organized in a fast-paced environment, and is comfortable managing both inbound and outbound conversations.
Responsibilities:
- Respond to customer inquiries in English and Spanish through inbound phone calls with care and empathy.
- Place outbound calls as needed to follow up on requests, provide updates, and confirm customer information.
- Enter and update order details accurately in company systems while maintaining a high level of attention to detail.
- Resolve routine service issues by gathering information, identifying customer needs, and providing appropriate solutions.
- Document conversations, actions taken, and next steps clearly to support service continuity and reporting.
- Coordinate with internal teams when issues require escalation or additional follow-up to ensure timely resolution.
- Maintain productivity and service quality standards while handling a consistent volume of customer interactions.
- Fluency in both Spanish and English, with the ability to communicate clearly with customers in both languages.
- Prior experience in a call center or customer service environment.
- Background in handling inbound and outbound calls in a detail-oriented setting.
- Experience with order entry or processing customer transactions accurately.
- Strong verbal communication, listening, and problem-solving skills.
- Ability to manage multiple tasks efficiently in a fast-moving work environment.
- Basic computer proficiency and confidence navigating customer service systems.