We are looking for a Customer Service Representative to support customers from our location in a dynamic, service-driven environment. This is a Long-term Contract position suited for someone who communicates clearly, stays organized under pressure, and takes ownership of resolving customer concerns. The person in this role will handle service-related inquiries, collaborate across internal teams, and help deliver a responsive and attentive customer experience.
Responsibilities:
- Manage incoming customer inquiries and work through service concerns such as missed collections and other account-related issues until they are resolved.
- Enter service requests and customer orders with accuracy, monitor progress, and ensure each item is completed in a timely manner.
- Partner with teams across billing, sales, and operations to coordinate solutions that align with customer needs and business expectations.
- Guide customers in using available self-service resources so they can access information and complete common tasks more efficiently.
- Recognize repeated service challenges or workflow gaps and raise them to the appropriate internal contacts for review and improvement.
- Adjust quickly to updated procedures, shifting workloads, and evolving priorities within a growing organization.
- Maintain clear and attentive communication with customers while documenting interactions and next steps thoroughly.
- Support a high-volume office-based call center operation by balancing responsiveness, accuracy, and follow-through throughout the day.
- One to three years of experience in a customer-facing position, with prior call center experience considered an advantage.
- Ability to work on-site five days per week in a corporate office call center setting.
- Strong verbal and written communication skills with the ability to interact professionally with a wide range of customers.
- Demonstrated strength in listening carefully, solving problems, staying organized, and managing time effectively.
- Ability to handle multiple tasks at once, meet deadlines, and maintain accuracy while working with limited supervision.
- Working knowledge of Microsoft Teams, Outlook, Excel, and Word.
- Dependable, adaptable, and customer-oriented approach with the ability to perform well in a fast-paced environment.
- Fluency in English is required; Spanish language skills are a plus.