We are looking for a Customer Service Representative to support customers from our office in a fast-moving call center setting. This Long-term Contract position is ideal for someone who enjoys resolving service concerns, guiding customers through requests, and working closely with internal teams to deliver a smooth experience. The person in this role will handle a variety of customer inquiries, provide clear and detail-oriented communication, and help improve service quality through careful follow-up and issue escalation.
Responsibilities:
- Respond to customer inquiries by phone or other communication channels and work to resolve service-related concerns in a timely manner.
- Investigate problems such as missed service events, order questions, and account-related issues, then drive each case through completion.
- Enter and manage customer requests accurately while maintaining thorough records and ensuring all necessary follow-up is completed.
- Partner with operational, sales, and billing teams to coordinate solutions and deliver consistent support to customers.
- Guide customers in using available self-service resources so they can access information and complete basic tasks more efficiently.
- Recognize patterns in repeated service issues or workflow obstacles and elevate them to the appropriate team for review and improvement.
- Adjust quickly to updated processes, shifting priorities, and changing daily demands within a growing organization.
- 1-3 years of experience in a customer-facing position, with prior call center experience preferred.
- Ability to work on-site five days per week in a corporate office call center environment.
- Strong verbal and written communication skills with the ability to interact professionally with a wide range of customers.
- Effective listening, problem-solving, organizational, and time-management abilities.
- Capable of balancing multiple tasks, meeting deadlines, and maintaining accuracy while working with limited supervision.
- Proficiency in Microsoft Teams, Outlook, Excel, and Word.
- Fluent in English; Spanish language skills are an advantage.
- Dependable, adaptable, customer-focused, and comfortable working in a fast-paced environment.