We are looking for a Customer Service Representative to join a well-established manufacturing organization in Lakewood, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who enjoys supporting customers, coordinating order-related activity, and working across both domestic and international accounts. The person in this role will serve as a key point of contact for product questions, order updates, and issue resolution while helping maintain smooth day-to-day sales operations.
Responsibilities:
- Manage customer orders from receipt through entry and follow-up, ensuring accurate information and timely processing.
- Prepare customer quotations and create invoices for domestic and international accounts, including freight-related calculations when needed.
- Coordinate shipping paperwork and export documentation to support international deliveries and compliance requirements.
- Respond to incoming calls and inquiries from distributors, dental offices, commercial clients, and sales partners regarding products, order progress, and related requests.
- Establish and maintain dealer records, distribute dealer application materials, and support account setup activities.
- Handle returns and customer complaint cases by documenting issues, submitting required records, and arranging credits when appropriate.
- Produce routine reports, organize files, and maintain documentation needed for customer service and sales support functions.
- Partner with sales operations to research pricing concerns, assist with customer communications, and support onboarding and training for new team members.
- Previous experience in customer service, call center support, or order processing is required.
- Strong data entry skills with a high level of accuracy and attention to detail.
- Ability to communicate professionally with internal teams, customers, distributors, and external partners.
- Experience handling invoices, quotes, shipping paperwork, or related administrative documentation is preferred.
- Comfortable managing multiple tasks at once while meeting deadlines in a fast-paced environment.
- Problem-solving ability with a customer-focused approach to resolving questions and complaints.
- Proficiency with standard business software and the ability to learn company systems quickly.