We are looking for a Customer Service Representative to support a busy real estate and property office in Las Vegas, Nevada. This Contract position is ideal for someone who enjoys helping people, managing a steady flow of phone and in-person inquiries, and resolving community-related concerns with care and efficiency. The person in this role will serve as a key point of contact for residents, visitors, and internal teams while keeping communication organized and responsive.
Responsibilities:
- Respond to a high volume of incoming calls and walk-in inquiries, providing courteous and timely assistance for community-related questions and concerns.
- Address resident and visitor issues by gathering details, sharing accurate information, and directing matters to the appropriate team when needed.
- Prepare, review, and process forms, written responses, and general correspondence with strong attention to accuracy and completeness.
- Maintain organized filing and recordkeeping practices to support efficient office operations and easy document retrieval.
- Deliver administrative and customer support to other departments during peak periods or when additional coverage is required.
- Track inquiries and follow up on open items to help ensure issues are resolved in a timely and thorough manner.
- Communicate with individuals in a calm and respectful manner, especially when handling sensitive, urgent, or escalated situations.
- Previous experience in a customer service, front desk, call handling, or similar support role is required.
- High school diploma or equivalent is required.
- Strong verbal and written communication skills in English, with the ability to explain information clearly and effectively.
- Proficiency with Microsoft Word, Outlook, and Excel, along with general confidence using computer systems.
- Excellent interpersonal, organizational, and multitasking abilities in a fast-paced office environment.
- Ability to remain composed and effective when assisting concerned, frustrated, or dissatisfied individuals.
- Detail-oriented presentation, dependable work habits, and a proactive approach to problem-solving.
- Experience supporting common-interest communities is preferred, and additional language skills are a plus.