We are looking for a Customer Service Representative to join a growing team in Monroe, North Carolina in a Contract to Permanent role. This position serves as a key point of contact for customers while coordinating closely with internal teams to keep orders on track, address service needs, and support business targets. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment.
Schedule:
Monday - Thursday 7:00 AM to 5:30 PM
Responsibilities:
- Oversee day-to-day customer account activity, including order support, follow-up, and related administrative coordination.
- Prepare pricing estimates and formal quotations with accuracy and timely communication to customers.
- Partner with operations, quality, materials, and finance teams to help meet delivery commitments and monthly performance objectives.
- Build productive relationships with customers, vendors, and internal stakeholders to create a dependable and positive service experience.
- Provide additional support to customer service leadership and assist with team coverage when needed.
- Coordinate urgent shipment and delivery requests to respond to changing customer timelines.
- Handle inbound and outbound customer communication, including order entry, status updates, and issue resolution.
- Contribute to cross-functional initiatives and assist other departments as assigned to support overall business needs.
- At least 3 years of customer service experience, ideally within aviation or another fast-paced technical or manufacturing environment.
- Background in call center support, including handling inbound and outbound customer interactions.
- Experience with order entry and account coordination in an ERP environment; familiarity with Pentagon is preferred.
- Strong proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
- Excellent verbal and written communication skills with a detail-oriented, customer-focused approach.
- Demonstrated ability to stay organized, manage shifting priorities, and respond effectively under tight deadlines.
- Strong attention to detail, accuracy, and problem-solving ability when addressing customer needs.