We are looking for a Customer Service Coordinator to support customer interactions and appointment management for a busy service operation in Manchester, New Hampshire. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can balance incoming requests with scheduling priorities. The person in this role will serve as a key point of contact for customers while helping ensure service appointments and dispatch activities run smoothly.
Responsibilities:
- Respond to incoming customer calls with professionalism, provide service-related assistance, and address questions in a timely manner.
- Coordinate service appointments by matching customer needs with technician availability and operational schedules.
- Enter orders and service requests accurately into internal systems while maintaining complete and organized records.
- Place outbound calls as needed to confirm appointments, share updates, and gather missing information from customers.
- Work closely with dispatch and service teams to assign calls efficiently and support daily route or schedule adjustments.
- Monitor appointment calendars and make changes when priorities shift, cancellations occur, or urgent requests arise.
- Provide a high level of customer support by resolving routine concerns and escalating more complex issues when appropriate.
- Previous experience in customer service, call center support, or a similar high-volume phone-based role.
- Ability to manage inbound and outbound calls while maintaining a courteous and detail-oriented approach.
- Experience with order entry, service coordination, or administrative support in a fast-paced setting.
- Strong organizational skills with the ability to schedule appointments accurately and handle multiple tasks at once.
- Comfortable working with dispatch-related activities and coordinating service requests across teams.
- Solid verbal communication skills and attention to detail when documenting customer information.
- Proficiency with standard office and scheduling systems used for customer support and service operations.