We are looking for a Customer Experience Specialist to join a short-term Contract opportunity supporting a 60-day pilot project in Irmo, South Carolina. This role is ideal for someone who excels at customer outreach, appointment coordination, and delivering responsive service in a fast-paced technology environment. The position offers an opportunity to contribute immediately while helping strengthen client engagement and business development efforts.
Responsibilities:
- Reach out to prospective and existing customers to introduce services, spark interest, and encourage meaningful engagement
- Schedule meetings and follow-up conversations for the sales team by managing outreach activity across phone and email channels
- Deliver attentive customer support by answering inquiries, addressing service concerns, and guiding contacts toward appropriate solutions
- Track interactions, outcomes, and next steps accurately while working across multiple browser-based systems and tools
- Identify customer connectivity-related issues and communicate details clearly to support efficient resolution
- Maintain consistent follow-up with leads and customers to improve response rates and strengthen overall experience
- Collaborate with internal team members to support pilot program goals, share feedback, and highlight trends from customer interactions
- Experience in call center support, customer service, or a similar customer-facing role
- Strong written communication skills with the ability to manage detail-oriented email correspondence
- Comfort working in multiple browser windows and web-based platforms at the same time
- Ability to build positive customer relationships through clear, courteous, and timely communication
- Familiarity with identifying and responding to basic connectivity or access-related customer issues
- Strong organizational skills and the ability to manage follow-up tasks in a fast-moving environment
- Availability to begin quickly and support a 60-day contract assignment