Archived listing. The details below describe a past opening.
We are looking for a Customer Experience Specialist to support business near Rutherford, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, resolving order-related questions, and delivering attentive service across phone and email channels. The role offers an opportunity to work in a fast-paced office setting where responsiveness, organization, and a customer-first mindset are essential.
Responsibilities:
- Manage customer orders accurately and efficiently, ensuring details are entered and updated correctly throughout the process.
- Investigate customer purchase inquiries by reviewing order information, identifying issues, and providing clear next steps.
- Track shipments and share timely delivery updates with customers while coordinating follow-up when delays or exceptions occur.
- Support return requests and product quality concerns by gathering information, explaining available solutions, and helping drive resolution.
- Respond to customer questions through phone and email with professionalism, empathy, and a focus on positive outcomes.
- Handle a high volume of service interactions while maintaining accuracy, sound judgment, and attention to detail.
- Work closely with internal teams to address customer needs, escalate complex cases when necessary, and keep records current.
- Contribute to a smooth in-office customer support operation with flexibility to assist during evenings and weekends as needed.
- Strong verbal and written communication skills with the ability to manage multiple priorities effectively.
- Previous experience in customer service is preferred, including backgrounds in retail, hospitality, call centers, or other customer-facing environments.
- Comfort handling phone and email correspondence in a fast-paced, high-volume support setting.
- Ability to research issues, solve problems efficiently, and provide thoughtful follow-up to customers.
- Flexible schedule with availability to work nights and weekends.
- Willingness and ability to work on-site in New Jersey.
- Proficiency in delivering customer-focused service while staying organized and attentive to details.