We are looking for a Collections Specialist to join our team in Georgia in a contract capacity with the potential for a permanent role. This role focuses on managing business to business receivables, improving payment performance across an assigned portfolio, and addressing billing concerns with a strong balance of customer service and business judgment. The ideal candidate brings solid collections experience, communicates account status clearly, and works effectively with both clients and internal partners to reduce risk and support healthy cash flow.
Responsibilities:
- Manage a portfolio of commercial accounts by following up on outstanding balances and driving timely payment resolution.
- Review short-paid and overpaid invoices, reconcile discrepancies, and determine appropriate next steps to resolve account variances.
- Prepare weekly portfolio updates that summarize account status, payment trends, and collection risks for leadership review.
- Investigate billing questions and payment disputes by examining account history and coordinating with clients to reach accurate resolutions.
- Record customer payments received by check, ACH, wire, and lockbox activity in accordance with established timelines and controls.
- Partner with Sales, Account Management, Client Services, Finance, and Vehicle Operations to support collection efforts and maintain strong client relationships.
- Maintain detailed documentation of client communications, follow-up actions, and escalation needs within designated systems.
- Provide analysis on customer payment behavior and account issues to help internal teams prioritize collection strategies and minimize losses.
- 2+ years of experience in accounts receivable, collections, or credit and collections roles.
- Background in commercial collections, with consumer collections exposure considered a plus.
- Working knowledge of billing collection practices, payment reconciliation, and collection processes.
- Ability to analyze account activity, identify root causes of payment issues, and recommend practical resolutions.
- Experience posting cash receipts and applying payments accurately across multiple payment methods.
- Proficiency with large ERP systems.
- Strong written and verbal communication skills, with the ability to present account updates in a clear and concise manner.
- Comfortable working collaboratively in a team environment while managing assigned accounts independently.