We are looking for a Client Services Specialist to support event-related client interactions and deliver a high standard of service for attendees, exhibitors, and internal teams. This is a Contract position with an initial 12-week assignment and potential for longer-term opportunity. The person in this role will help ensure event information is accurate, customer questions are resolved efficiently, and service processes are continuously improved to create a strong overall experience.
Responsibilities:
- Manage incoming questions from attendees, exhibitors, and staff, providing timely follow-up and taking ownership of each issue through resolution.
- Review event websites and online information regularly to confirm content accuracy, usability, and consistency for both internal and external users.
- Investigate service-related concerns, identify root causes, and apply practical solutions that improve customer outcomes.
- Work closely with internal departments and external partners to recommend and implement enhancements to service delivery and communication methods.
- Process and update registrations across various event systems with a high level of accuracy and attention to detail.
- Track exhibitor timelines, requests, and key communications to keep event stakeholders informed and organized.
- Coordinate with operations partners to prepare pricing materials and support the development of event-related pricing structures.
- Create and maintain exhibitor service documentation, including vendor details, operational guidelines, and booth compliance information.
- Attend conferences, trade shows, vendor meetings, or client locations as needed to support event execution and client service needs.
- Associate degree or comparable relevant experience.
- At least 2 years of experience in customer service, event coordination, or exhibitor-focused project support.
- Solid computer proficiency and comfort working across multiple software platforms.
- Strong verbal and written communication skills with the ability to explain information clearly and effectively.
- Demonstrated ability to stay organized, manage details, and handle multiple priorities in a deadline-driven environment.
- Experience collaborating with cross-functional teams and external vendors to support service delivery.
- Background in billing, account support, reconciliation, or related accounting functions is helpful.