We are looking for an Administrative Assistant to support daily office operations while serving as a dependable point of contact for our client's customers and internal teams. This contract-to-permanent position is ideal for someone who enjoys balancing administrative coordination, front-desk support, and clear communication in a service-focused environment. The role requires a hands-on, detail-oriented individual who can stay organized, handle questions confidently, and help others understand processes with patience and accuracy.
Responsibilities:
- Welcome callers and visitors, respond to routine questions, and provide helpful guidance on forms, documents, and general office procedures.
- Perform data entry and maintain organized records so information remains accurate, current, and easy to retrieve.
- Support day-to-day administrative activities such as preparing paperwork, monitoring correspondence, and assisting with office follow-up tasks.
- Use maps and routing information to help explain service details and answer location-related questions clearly.
- Coordinate communication between office staff, drivers, and customers to help keep daily operations running smoothly.
- Assist with reception coverage and remain flexible with scheduling when additional support is needed later in the day.
- Prepare and review documents in Word, Excel, and Outlook to support reporting, communication, and administrative tracking.
- Build an understanding of the organization’s services from the ground up in order to explain processes effectively and address customer concerns with empathy.
Requirements:
- Previous experience in an administrative assistant, receptionist, or general office support role.
- Strong customer service skills with the ability to communicate professionally by phone, email, and in person.
- Reliable attendance and a high level of accountability in a position that supports time-sensitive services.
- Proficiency with Microsoft Word, Excel, and Outlook.
- Accurate data entry skills and strong attention to detail when handling paperwork and records.
- Ability to read maps and use location details to support customer questions and service coordination.
- Willingness to take a hands-on approach, learn operational processes thoroughly, and adapt to changing daily needs.