We are looking for a compassionate and highly organized Administrative Assistant to support family-centered services within a non-profit setting in Indianapolis, Indiana. This Long-term Contract position plays an important role in helping children and families access resources, stay engaged with program services, and receive consistent administrative support. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage records, coordination tasks, and community interactions with care and professionalism.
Responsibilities:
- Coordinate daily administrative activities that support family services, including scheduling, document handling, and general office assistance.
- Maintain organized, accurate, and timely records while supporting reporting processes and data tracking requirements.
- Assist with intake-related activities such as participant outreach, eligibility review support, enrollment coordination, and follow-up communication.
- Monitor attendance information and help ensure services are documented and coordinated appropriately for participating families.
- Communicate with families by phone, in writing, and in person to provide information, answer questions, and connect them with available support.
- Foster positive relationships that encourage family engagement, peer connection, and continued participation in program activities.
- Work closely with internal staff and partner teams to improve coordination across programs and ensure smooth service delivery.
- Support case-related administrative tasks by organizing information, tracking next steps, and helping address family service needs efficiently.
- Bachelor’s degree in Social Work, Human Services, Sociology, Psychology, or a related field.
- At least two years of case management experience in a human services, community support, or related environment.
- Strong verbal and written communication skills, with bilingual ability considered an asset.
- Demonstrated ability to manage detailed records, data entry, and multiple priorities with accuracy.
- Effective interpersonal skills with the ability to build trust with families, colleagues, and community partners.
- Valid driver’s license required.
- Proficiency in administrative support functions, including office coordination, answering inbound calls, and general clerical tasks.