Archived listing. The details below describe a past opening.
Are you someone who can build a relationship quickly, understand what matters to a client, and work through concerns without being pushy? We’re hiring an Account Manager to join a Fortune 500 financial services organization in Tampa. This opportunity is ideal for someone who enjoys owning client relationships, asking thoughtful questions, solving problems, and helping customers see the value in a solution. What makes this opportunity different?
Your book of business is already provided. You will not be responsible for finding your own leads or building a prospect list. Instead, you’ll work with established business accounts and focus on developing relationships, understanding their payment needs, addressing concerns, and introducing commercial payment solutions that can help improve how they receive payments.
What You’ll Do
- Manage and engage an established book of business
- Build rapport and trusted relationships with supplier accounts
- Conduct approximately 35+ outbound calls per day
- Connect with business contacts including Accounts Receivable Managers, Finance Managers, Controllers, and other decision-makers
- Ask thoughtful questions to understand each account’s needs, priorities, and concerns
- Identify the reason behind objections and work toward solutions
- Educate accounts on commercial payment solutions, including virtual payment options
- Guide interested accounts through the enrollment process
- Maintain accurate account and contact information
- Manage follow-up through phone and email
- Identify opportunities to improve the overall customer experience
What We’re Looking For
We’re especially interested in candidates with backgrounds in:
- Account Management
- Client Services
- Customer Success
- Customer Relationship Management
- Customer Retention
- Client Support
- Financial Services
- Banking
- Insurance
- Collections
- Provider Relations
- Enrollment
- Inside Account Management
You May Be a Great Fit If You:
- Build relationships naturally and establish trust quickly
- Are comfortable initiating conversations over the phone
- Listen before recommending a solution
- Don't view an initial “no” as the end of the conversation
- Ask questions to understand what is really behind an objection
- Can be persistent without being overly aggressive
- Enjoy managing multiple accounts and follow-ups
- Are comfortable discussing business needs with different levels of decision-makers
- Thrive in a goal-oriented, metrics-driven environment
- Enjoy turning a challenging customer conversation into a positive outcome