Training Coordinator Full Time | Georgetown, TX Total Site Solutions (TSS), Georgetown, TX, is seeking a detail-oriented Training Coordinator / Systems Trainer to support two distinct populations: the office and support organization, and all NetSuite WMS system users across warehouse, receiving, and shipping functions. This role owns day-to-day administration of ADP Learning, manages training scheduling and completion records, and serves as the team's subject matter expert on WMS scanning interfaces and exception-handling workflows.
About Us
TSS designs, deploys, equips, and manages data centers and other technology environments for enterprise companies, colocation providers, and technology company partners. We encourage initiative, creativity, and innovation, and there is plenty of room to grow with TSS as we expand our team and service offerings. Vision: To be the most trusted AI and high-performance computing data center services and integration provider in the market. Mission: TSS delivers complex technology solutions fueled by continuous improvement and expertise. Our responsive team ensures reliability, flexibility, and scalability, forging trusted partnerships through superior service and execution.
Key Responsibilities
LMS Administration & Scheduling
- Administer the ADP Learning Management platform under the direction of the Training Manager, including catalog maintenance, course assignments, completion tracking, reminder notifications, and compliance report generation.
- Own training scheduling logistics across all populations, coordinating with department managers and shift supervisors to book training windows that serve both production shifts without disrupting throughput.
- Maintain the living SOP library: track review cycle due dates, flag outdated content for subject matter expert review, and manage version control.
WMS & Systems Training
- Deliver and maintain the NetSuite WMS training curriculum for warehouse, receiving, and shipping staff, covering scanning interfaces, receiving workflows, inventory management, exception handling, and system navigation.
- Serve as the real-time liaison with the NetSuite implementation team: attend working sessions, track interface changes, and update training materials before go-live events, not after.
- Assist the Senior Technical Trainer with production floor training scheduling, materials distribution, and competency assessment record entry.
Onboarding & Compliance Records
- Own new-hire onboarding coordination for office and support populations: schedule sessions, assign ADP Learning modules, track completion, and ensure each new hire receives a consistent, documented experience.
- Produce training completion reports for SOX audit documentation, ensuring records are audit-ready and accessible to internal and external auditors on request.
- Coordinate the contract instructional designer's work during the initial curriculum build: schedule stakeholder interviews, manage content review cycles, and track deliverable status.
- Support the Training Manager in developing and tracking the training metrics dashboard.
Critical Requirements
- Organization and follow-through: ability to manage scheduling, records, and reporting across multiple populations and deadlines with minimal supervision.
- Systems aptitude: ability to learn new software quickly and turn that knowledge into clear, accurate training materials.
Required Qualifications
- 2+ years of experience in training coordination, LMS administration, operations support, or a comparable role requiring strong organizational and documentation skills.
- Proficiency with a Learning Management System; ADP Workforce Now / ADP Learning Management experience strongly preferred.
- Strong working knowledge of Microsoft Office 365 (Outlook, Excel, SharePoint).
- Excellent written communication skills, with the ability to produce clear procedural documentation, email communications, and training materials.
- Detail-oriented with a process-first mindset; comfortable managing multiple concurrent tasks and deadlines in a fast-paced manufacturing environment.
Preferred Qualifications
- Experience with NetSuite or comparable ERP/WMS systems; familiarity with barcode scanning interfaces or warehouse management workflows is a strong differentiator.
- Prior experience in a manufacturing, warehouse, or technical services environment.
- Experience supporting a systems implementation project, including documenting new workflows, updating training materials, and coordinating user training during go-live.
- Experience in a SOX-compliant environment where training records are audit artifacts.
- Bilingual (English/Spanish), a significant plus given the cross-functional population this role serves.
- Experience with content authoring tools (Articulate, Camtasia, Snagit, or comparable).
Key Performance Indicators
- Training completion rates, on-time compliance, and audit-ready SOX records.
- WMS training materials updated before each go-live event.
- New-hire onboarding completed on schedule with a consistent, documented experience.
- SOP library kept current, with review cycles completed on time.
Work Environment
- On-site, full-time position in Georgetown, TX, supporting both production floor and office populations.
- Standard business hours, with flexibility during go-live events and audit periods.
Why Join Our Team? At TSS, we value our employees and their well-being. We offer a competitive salary, performance-based bonuses, and a comprehensive benefits package, including health, dental, vision, life insurance, a 401K match, and short- and long-term disability coverage. Our collaborative and dynamic work environment fosters professional growth and development, providing opportunities for innovation and career advancement. Join us and be part of a team that is shaping the future of AI and high-performance computing data center services.