Production Technician Shift-Based | Round Rock, TX Total Site Solutions (TSS), Round Rock, TX, is seeking a highly motivated and dynamic Production Technician to play a critical role in the installation and configuration of server racks and network equipment. This role collaborates with team members and leadership to achieve production targets while maintaining our unwavering commitment to high-quality standards. The Production Technician will also conduct routine maintenance, diagnose equipment issues, and provide feedback to leadership to keep production running. The ideal candidate has experience with hardware installation, cable management, and troubleshooting IT infrastructure equipment; communicates and solves problems effectively; works well in a team with minimal supervision; and is passionate about production processes such as rack integration.
About Us
TSS designs, deploys, equips, and manages data centers and other technology environments for enterprise companies, colocation providers, and technology company partners. We encourage initiative, creativity, and innovation, and there is plenty of room to grow with TSS as we expand our team and service offerings. Vision: To be the most trusted AI and high-performance computing data center services and integration provider in the market. Mission: TSS delivers complex technology solutions fueled by continuous improvement and expertise. Our responsive team ensures reliability, flexibility, and scalability, forging trusted partnerships through superior service and execution.
Key Responsibilities
Rack Integration & Production
- Install servers and switches into racks and perform multiple aspects of the systems integration process.
- Follow instructions with precision and accuracy.
- Operate production machinery and equipment, such as pallet jacks, according to standard operating procedures (SOPs) to ensure timely and efficient production.
- Partner with operations leads and supervisors to keep production processes running.
Equipment Maintenance & Troubleshooting
- Support routine maintenance on production equipment, including cleaning, lubricating, and replacing worn parts to prevent breakdowns.
- Identify and troubleshoot equipment malfunctions or operational issues to minimize downtime.
Quality, Safety & Records
- Monitor production processes to ensure adherence to quality standards and specifications.
- As assigned, maintain accurate records of production activities, equipment maintenance, and quality control measures.
- Follow safety protocols and procedures, and report any safety hazards or incidents promptly.
Teamwork & Continuous Improvement
- Work closely with supervisors, quality control personnel, and other team members to optimize production and resolve issues as they arise.
- Identify opportunities for process improvements and propose solutions to leadership to enhance productivity and quality.
Critical Requirements
- Technical troubleshooting: strong mechanical aptitude and the ability to diagnose equipment and hardware issues effectively.
- Quality and safety: attention to detail, commitment to high-quality work, and consistent adherence to safety procedures.
- Reliability: exceptional work ethic and schedule adherence.
Required Qualifications
- High school diploma or equivalent.
- Proven experience working in a manufacturing or production environment.
- Strong mechanical aptitude and problem-solving skills.
- Familiarity with safety protocols and regulations governing manufacturing operations.
- Good communication skills and the ability to work well within a team.
- Flexibility to work various shifts and overtime as needed.
- Ability to stand for extended periods and lift heavy objects (up to 50 pounds).
- Willingness to follow safety procedures and wear personal protective equipment as required.
Preferred Qualifications
- Additional technical education or certification in a related field.
- Experience in a similar role, including hardware installation, cable management, and IT infrastructure troubleshooting.
Key Performance Indicators
- Production targets met with high-quality results.
- Accuracy of rack installation and integration work.
- Equipment downtime minimized through maintenance and troubleshooting.
- Safety performance and adherence to SOPs.
- Process improvement ideas contributed.
Work Environment
- On-site position at the TSS facility in Round Rock, TX; various shifts and overtime as needed.
- Fast-paced, sometimes noisy production environment that requires standing, lifting, and PPE.
Why Join Our Team? Unlock your full potential and join TSS, a workplace that values your well-being. TSS offers a competitive salary, bonuses, and a rich medical benefits program, including health, dental, vision, life insurance, a 401K match, and short- and long-term disability, all of which will help you thrive both personally and professionally. At TSS, we are dedicated to creating a supportive, collaborative, and uplifting environment that empowers you to achieve your goals.