We are looking for a Workday System Analyst to join a team on a contract-to-permanent basis. In this role, you will connect HR operational needs with Workday system capabilities by translating business priorities into clear technical and process solutions. This position is ideal for someone who enjoys improving workflows, organizing requirements, and helping stakeholders navigate system enhancements with confidence.
Responsibilities:
- Manage incoming support requests and enhancement submissions, assess urgency and impact, and direct items to the appropriate technical resources.
- Partner with HR and business stakeholders to gather needs, define functional expectations, and create clear user stories, workflow diagrams, and acceptance standards.
- Evaluate end-to-end HR processes such as onboarding, payroll, benefits enrollment, and recruiting to identify opportunities for better efficiency and stronger system alignment.
- Lead coordination of testing activities for updates and releases by preparing test scenarios, organizing data needs, monitoring execution, and confirming completion with stakeholders.
- Monitor service levels, recurring ticket patterns, and issue history to uncover root causes and recommend long-term corrective actions.
- Create and maintain process guides, training content, and knowledge base materials that support consistent team execution and user adoption.
- Contribute to reporting, operational metrics, and continuous improvement efforts, including the use of AI-supported approaches for intake and documentation.
- Work closely with technical and functional teams to ensure requested changes are well understood, properly prioritized, and delivered with quality.
- At least 5 years of experience in business analysis, systems analysis, or HR systems support, including 3 or more years working with Workday.
- Strong knowledge of core HR operations and how those processes are configured and managed within Workday.
- Demonstrated ability to produce business requirements documents, process maps, user stories, and test plans for enterprise systems.
- Hands-on experience supporting release validation, regression testing, and defect tracking in structured delivery environments.
- Familiarity with tools such as Jira or ServiceNow for ticket management and workflow coordination.
- Analytical approach to problem solving, with comfort using Excel, Workday reporting, and data trends to support decisions.
- Strong English communication skills with the ability to facilitate discussions and manage stakeholders effectively in a US business environment.
- Exposure to system analysis tools and technologies such as Active Directory, Microsoft SQL Server, or related enterprise platforms is beneficial.