We are looking for a Dispatcher to coordinate daily delivery activity and keep routes running smoothly from our operation. This is in Brighton, Michigan. The pay is $24 per hour and fully onsite This is a long term opportunity with potential for a permanent role is ideal for someone who enjoys balancing logistics, driver support, and real-time problem solving in a fast-paced environment. The person in this role will help organize route execution, monitor delivery progress, and address service issues to support efficient final-mile operations. Only those who qualify will be considered.
Duties:
The role is mainly a desk-based logistics and service-coordinator job, not an inbound-call dispatch job.
- Each Dispatcher supports about 60 drivers, and each driver has about 40 deliveries.
- tracking and building driver route schedules.
- During peak periods, Dispatchers may help sort packages for a limited time
- Pre-Loadout: Receiving trucks, facilitating sort and stage routes, and prepare facility for loadout
- Loadout: Check in drivers, answer questions (i.e., drive missing a package), check out drivers, and coach drivers on performance, compliance, and delivery best practices
- Post-Loadout: Reset the floor, reconcile issues with failed packages, submit risk report if applicable, monitor drivers on routes, audit proof of delivery (POD) photos and flag missing or incorrect PODs, escalate payment, compliance, or technical issues, and document them, and draft handoff report to remote dispatch team for evening.
Required Skills: Excellent customer service and data entry.
- Experience in dispatching, logistics coordination, or transportation support within a fast-paced environment.
- Ability to manage multiple drivers, delivery activities, and service issues at the same time with strong attention to detail.
- Customer service skills with the ability to communicate clearly and professionally with drivers and internal teams.
- Familiarity with computer-based dispatch tools and standard office systems used for tracking and reporting.
- Strong problem-solving ability and sound judgment when handling route changes, package exceptions, and urgent operational needs.
- Comfortable working in a primarily desk-based role that also includes occasional hands-on support in the facility.
- Ability to maintain accurate documentation and follow established compliance and operational procedures.