We are looking for a dependable Test Center Administrator to support daily testing operations in Knoxville, Tennessee. This Long-term Contract position is ideal for someone who is organized, service-oriented, and comfortable working in a secure, fast-paced environment. The person in this role will help create a detail-oriented and consistent experience for test takers while protecting testing standards and site procedures.
Responsibilities:
- Welcome candidates upon arrival, confirm their identification, and guide them through the check-in process with accuracy and care.
- Conduct required screening procedures, including the use of security tools, to uphold testing rules and maintain a controlled environment.
- Monitor exam sessions through regular room checks and observation to ensure compliance with testing protocols.
- Respond promptly to candidate concerns, resolve routine issues efficiently, and escalate exceptions when needed.
- Assist test takers with basic device or workstation troubleshooting to reduce disruptions during scheduled exams.
- Protect confidential testing materials and maintain the security of exam rooms, equipment, and records at all times.
- Document incidents thoroughly and report any activity that falls outside established guidelines or expected standards.
- Support fingerprint capture and digital recordkeeping when required as part of the candidate verification process.
- Contribute during slower testing periods by completing operational tasks, organizing materials, and preparing equipment for continued site readiness.
- High school diploma or equivalent is required; additional college coursework is preferred.
- At least one year of face-to-face customer service experience in settings such as retail, hospitality, food service, or similar environments is required.
- Ability to communicate clearly and professionally with candidates, colleagues, and site leadership.
- Comfortable working under pressure in a busy setting that requires accuracy, sound judgment, and multitasking.
- Proficiency with Windows-based computer systems and common applications such as Microsoft Office, Outlook, and web browsers.
- Ability to prepare clear, detailed written reports and maintain accurate documentation.
- Must be able to bend, stoop, walk frequently, remain seated or standing for extended periods, and lift up to 40 pounds.
- Ability to move throughout the testing area regularly, work safely in tight spaces when handling equipment, and visually monitor screens and camera feeds effectively.