We are looking for a dependable Test Center Administrator to support daily exam operations in Knoxville, Tennessee. This Long-term Contract opportunity is ideal for someone who is organized, attentive to detail, and comfortable creating a detail-focused and secure experience for every visitor. The person in this role will balance front-desk support, candidate assistance, and active test room monitoring while following established testing procedures. Success in this position requires strong customer service skills, sound judgment, and the ability to stay calm in a fast-paced environment.
Responsibilities:
- Welcome candidates upon arrival, confirm identity documentation, and guide them through the check-in process efficiently and courteously.
- Carry out required screening procedures, including the use of security equipment, to help maintain testing integrity and compliance.
- Observe exam sessions through routine walkthroughs and close monitoring to ensure rules are followed and irregular activity is addressed promptly.
- Provide basic assistance with testing devices and equipment, resolving minor technical issues or escalating concerns when needed.
- Respond quickly to candidate questions or incidents, documenting concerns accurately and taking appropriate action in line with site procedures.
- Protect confidential testing materials and uphold a secure, orderly environment throughout all phases of exam administration.
- Support a fair and comfortable experience for each test taker by enforcing policies consistently and assisting with check-in, seating, and room transitions.
- Complete administrative tasks during quieter periods, including scanning, clerical support, record handling, and preparation of materials or equipment.
- Capture and maintain digital identification records, such as fingerprint scans, when required by the testing program.
- Adjust to operational scheduling needs and represent the organization courteously while following established policies, practices, and standards.
- High school diploma or equivalent is required; additional college coursework or college experience is preferred.
- At least one year of face-to-face customer service experience is required, such as in retail, hospitality, food service, or a similar public-facing setting.
- Ability to communicate clearly and professionally with candidates and team members, both verbally and in writing.
- Comfortable working in a busy, high-pressure setting while managing multiple tasks with accuracy and sound judgment.
- Proficiency with Microsoft Windows-based systems and common applications, including Microsoft Office, Outlook, and web browsers.
- Ability to handle light equipment tasks, including packing or unpacking materials and working with small tools when needed.
- Must be able to move throughout the testing center regularly, remain seated or standing for extended periods, and lift up to 40 pounds.
- Visual and physical ability to monitor computer screens, camera feeds, and exam rooms effectively while working safely in office and lab spaces.