Archived listing. The details below describe a past opening.
Robert Half is seeking an experienced ITSM Platform Administrator to support and enhance a growing enterprise service management environment. This role will focus on the administration, configuration, automation, and continuous improvement of the organization's TeamDynamix platform, with a strong emphasis on employee lifecycle management, service catalog development, workflow automation, and AI-powered service delivery.
Responsibilities:
- Administer, configure, and optimize the TeamDynamix IT Service Management (ITSM) platform.
- Support the design and rollout of the employee lifecycle process for onboarding, transfers and departures. Work with each department's technical staff to define and build their Access Groups.
- Manage and optimize the client portal, ensuring a user-friendly and efficient experience.
- Administer service catalogs, ticketing processes, SLAs, and workflow automations.
- Determine requirements for new request forms and services, then design, build, test and implement them in the client portal.
- Help establish scalable identity lifecycle and access management workflows across departments.
- Develop and maintain integrations using TeamDynamix iPaaS and its low-code workflow capabilities.
- Support API integrations and data exchanges between TeamDynamix and other enterprise systems.
- Participate in the configuration, testing, rollout, and optimization of AI chatbot functionality within the TeamDynamix platform.
- Create and maintain system documentation, knowledge articles, process guides, and content standards.
- 3+ years of experience administering an ITSM platform such as TeamDynamix, ServiceNow, Freshservice, Ivanti, Cherwell, or Jira Service Management.
- Experience configuring service catalogs, request forms, workflows, ticketing processes, SLAs, and knowledge bases.
- Experience supporting onboarding, offboarding, and access management processes.
- Strong organizational skills with the ability to prioritize multiple initiatives simultaneously.
- TeamDynamix iPaaS integration development experience.
- Service Catalog and Client Portal design experience.
- Knowledge Base administration and governance experience.