We are looking for a Systems Administrator to support daily IT operations and provide advanced technical assistance for users and internal teams in Houston, Texas. This contract position with potential for a permanent role is ideal for someone who can balance hands-on troubleshooting with process improvement, documentation, and cross-functional collaboration. The role will focus on maintaining stable support services, strengthening operational efficiency, and contributing to infrastructure and security-related initiatives.
Responsibilities:
- Address escalated technical issues with urgency, diagnosing complex problems and restoring services with minimal impact to business activities.
- Serve as a key resource for higher-level support matters by guiding frontline staff, handling second-level support ownership, and sharing practical troubleshooting knowledge.
- Administer and enhance IT service management platforms to improve ticket flow, service quality, and team effectiveness.
- Develop and update internal support materials, including standard procedures, knowledge articles, and technical reference documentation.
- Partner with infrastructure, security, application, and external support teams to resolve recurring issues and improve overall service delivery.
- Track service desk trends and performance data, then recommend adjustments that strengthen response times and operational processes.
- Contribute to technical initiatives such as platform upgrades, software rollouts, and security-focused projects across the environment.
- Provide in-person deskside assistance for end users when issues require hands-on support beyond externally managed services.
- Experience supporting and administering Active Directory in a business environment.
- Strong working knowledge of Microsoft Windows Server and Windows 10 systems.
- Familiarity with Dell Technologies hardware and enterprise endpoint support.
- Experience working with Citrix technologies in a user support or systems administration capacity.
- Ability to troubleshoot advanced technical issues across desktop, server, and user access environments.
- Strong documentation skills with the ability to create clear support procedures and knowledge resources.
- Comfortable collaborating with internal teams and external service providers to drive issue resolution and service improvement.