We are looking for a Systems Administrator to support daily IT operations and provide dependable technical assistance to employees in Austin, Texas. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on support work while contributing to core infrastructure, end-user systems, and security-focused initiatives. The role combines desktop support, server administration, Microsoft 365 assistance, and environment maintenance in a collaborative technology setting. This is a hybrid role in Austin, Tx.
Responsibilities:
- Deliver front-line technical support for employees by resolving issues involving workstations, laptops, applications, printers, connectivity, and user access
- Set up, maintain, and troubleshoot desktop and laptop hardware, operating systems, and business software across the organization
- Support the Microsoft 365 environment, including collaboration and productivity platforms such as SharePoint, Office, Teams, and Teams Voice
- Contribute to cybersecurity efforts by helping maintain a secure computing environment and addressing routine protection measures
- Assist with oversight and upkeep of the virtual server infrastructure using VMware vSphere and vCenter tools
- Perform regular server administration activities, including health checks, monitoring, and basic maintenance tasks
- Help manage user accounts, permissions, and directory services within the Active Directory environment
- Apply updates, security fixes, and system changes to Mac devices to maintain stability and compliance
- Track technology assets by coordinating lease timelines, equipment refreshes, and replacement planning
- Create and maintain clear technical documentation for support procedures, endpoint configuration, and server operations
- At least 2 years of experience in help desk, desktop support, or systems support within an IT environment
- Working knowledge of Windows desktop and Windows Server administration
- Hands-on experience with Active Directory user and system administration
- Familiarity with Microsoft 365 and Exchange administration, including user support for core productivity tools
- Experience with desktop imaging, endpoint setup, and device troubleshooting
- Extensive communication skills and a service-oriented approach when assisting internal users
- Ability to work independently, take initiative, and resolve technical issues with sound judgment
- Basic understanding of networking concepts; exposure to VMware administration is preferred