We are supporting a hospitality organization supporting 26 restaurant locations across multiple brands. Our client is seeking a hands-on Store/Restaurant Systems Support Engineer to provide Level 2/3 technical support for restaurant technology, POS systems, payment devices, networking equipment, and store operations technology. This role is ideal for someone who enjoys troubleshooting complex issues, working directly with hardware, supporting multiple locations, and occasionally traveling onsite when hands-on support is needed.
What You'll Do
- Provide Level 2/3 support for POS systems, payment terminals, kitchen display systems (KDS), printers, and restaurant technology
- Troubleshoot networking issues involving routers, switches, wireless access points, and connectivity
- Support restaurant managers and staff with escalated technical issues across multiple locations
- Travel periodically to restaurant locations for installations, maintenance, upgrades, and repairs
- Assist with new store openings, technology rollouts, and hardware deployments
- Coordinate with third-party vendors for escalated support and warranty repairs
- Maintain documentation, ticketing updates, and root cause analysis
- Provide occasional desktop support for corporate users, including Windows, Microsoft 365, Google Workspace, hardware setup, and onboarding activities
Required Qualifications
- 3+ years of IT support, field support, desktop support, or systems support experience
- Experience troubleshooting POS systems, payment devices, or retail/store technology
- Knowledge of networking concepts including routers, switches, Wi-Fi, TCP/IP, and DHCP
- Hands-on experience with hardware installations, cabling, and peripheral devices
- Ability to diagnose and resolve Level 2/3 technical issues both remotely and onsite
- Strong customer service and communication skills
- Valid driver's license and ability to travel locally between locations
- Comfortable working occasional early mornings, evenings, or weekends based on business needs
Preferred Qualifications
- Restaurant, hospitality, retail, or multi-location support experience
- Experience with POS platforms such as Aloha, Micros, Toast, NCR, Brink, or Revel
- Experience supporting EMV/payment processing devices and kitchen display systems (KDS)
- CompTIA A+, Network+, CCNA, or similar certifications
- Experience supporting store openings, remodels, or large-scale technology rollouts